Category: Books > Business & Investing > Industries & Professions > Customer Service

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Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy (9780470068342): Jerry Acuff, Wally Wood: Books

101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (9780814414446): Performance Research Associates, Ann Thomas, Jill Applegate: Books

Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement (9780891061878): Terry R. Bacon, Karen I. Spear: Books

All For One: 10 Strategies for Building Trusted Client Partnerships (9780470380284): Andrew Sobel: Books

Answering the Ultimate Question: How Net Promoter Can Transform Your Business (9780470260692): Richard Owen, Laura L. Brooks PhD: Books

At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques (9781118217221): Frank Eliason: Books

At Your Service: A Hands-On Guide to the Professional Dining Room (9780764557477): Culinary Institute of America, John W. Fischer: Books

Attracting Perfect Customers: The Power of Strategic Synchronicity (9781576751244): Stacey Hall, Jan Brogniez: Books

Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty (9780814416761): Laurence Vincent: Books

Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards (9780446698481): Michael Levine: Books

Business Process Mapping: Improving Customer Satisfaction (9780470444580): J. Mike Jacka, Paulette J. Keller: Books

Call Center Management on Fast Forward: Succeeding in Today"s Dynamic Customer Contact Environment (Updated and Expanded Edition) (9781932558067): Brad Cleveland: Books

Call Centers For Dummies (9780470677438): Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson: Books

Chief Customer Officer : Getting Past Lip Service to Passionate Action (9780787980948): Jeanne Bliss: Books

Coaching Knock Your Socks Off Service (9780814479353): Ron Zemke, Kristin Anderson: Books

Consumer Behavior (10th Edition) (9780135053010): Leon Schiffman, Leslie Kanuk: Books

Consumer Behavior (9th Edition) (9780131869608): Leon Schiffman, Leslie Kanuk: Books

Consumer Behavior (10th Edition) (9780132671842): Michael R. Solomon: Books

Consumer-Centric Category Management : How to Increase Profits by Managing Categories based on Consumer Needs (9780471703594): ACNielsen: Books

The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice (9780470554999): Michael C. Sturman, Jack B. Corgel, Rohit Verma: Books

CRM In Real Time: Empowering Customer Relationships (9780910965804): Barton J. Goldenberg: Books

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) (9780071590457): Paul Greenberg: Books

Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business (9780307396211): Jeff Howe: Books

Customer Mania! It"s Never Too Late to Build a Customer-Focused Company (9780743270281): Kenneth Blanchard, Jim Ballard, Fred Finch: Books

Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing (9780071497046): Abaete de Azevedo, Ricardo Pomeranz: Books

Customer Relationship Management: A Databased Approach (9780471271338): V. Kumar, Werner Reinartz: Books

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know (9781885167309): Jeffery Gitomer: Books

Customer Service For Dummies (9780471768692): Karen Leland, Keith Bailey: Books

Customer Service: A Practical Approach (5th Edition) (9780135064337): Elaine K. Harris: Books

Customer Service: New Rules for a Social Media World (Que Biz-Tech) (9780789747099): Peter Shankman: Books

Customer Service Skills for Success (Connect, Learn, Succeed) (9780073397115): Robert W Lucas: Books

Customer Service Training 101: Quick and Easy Techniques That Get Great Results (9780814416419): Renee Evenson: Books

The Big Book of Customer Service Training Games (Big Book Series) (0639785305712): Peggy Carlaw, Vasudha Deming: Books

Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal (9780787946678): Jill Griffin, Michael W. Lowenstein: Books

Customers are the Answer to Everything: How to Get and Keep all the Customers Your Business Wants (9781614481072): Martha Hanlon, Chris Williams: Books

Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most (9780071787871): Bolivar J. Bueno: Books

Data Mining Techniques in CRM: Inside Customer Segmentation (9780470743973): Konstantinos Tsiptsis, Antonios Chorianopoulos: Books

Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic (9781610660242): Tony Hsieh, Rob Ten Pas: Books

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (9780814407653): Performance Research Associates: Books

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (9780684845111): Leonard L. Berry: Books

Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (9781422155639): Josh Bernoff, Ted Schadler: Books

Evangelist Marketing: What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn"t) (9781936661091): Alex L. Goldfayn: Books

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (9781605500386): Lisa Ford, David McNair, William Perry, Tony Hsieh: Books

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (9780814415382): Leonardo Inghilleri, Micah Solomon, Horst Schulze: Books

Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh (9780786868162): Stephen C. Lundin, John Christensen, Harry Paul: Books

Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life (9780786868681): Stephen C. Lundin, John Christensen, Harry Paul, Phillip Strand: Books

Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests (9780470562239): Gabe Zichermann, Joselin Linder: Books

Get More Referrals Now! (9780071417754): Bill Cates: Books

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series) (9780787976392): Patrick Lencioni: Books

Grocery Revolution: The New Focus on the Consumer (9780673998804): Barbara E. Kahn, Leigh M. McAlister: Books

Grouped: How small groups of friends are the key to influence on the social web (Voices That Matter) (9780321804112): Paul Adams: Books

A Guide to Customer Service Skills for the Service Desk Professional (9780538748537): Donna Knapp: Books

Habit: The 95% of Behavior Marketers Ignore (paperback) (9780137070114): Neale Martin: Books

Harvard Business Review on Increasing Customer Loyalty (9781422162521): Harvard Business Review: Books

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (9780786865956): Jeffrey J. Fox: Books

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results (9781401300340): Jack Mitchell: Books

Human Sigma: Managing the Employee-Customer Encounter (9781595620163): John H. Fleming, Jim Asplund: Books

Instant Leads (Instant Success Series) (9780071466639): Bradley Sugars, Brad Sugars: Books

Jeffrey Gitomer"s Little Teal Book of Trust: How to Earn It, Grow It, and Keep It to Become a Trusted Advisor in Sales, Business and Life (9780137154104): Jeffrey Gitomer: Books

Lessons from the Mouse: A Guide for Applying Disney World"s Secrets of Success to Your Organization, Your Career, and Your Life (9780615372419): Dennis snow: Books

Lessons in Service from Charlie Trotter (9781580083157): Edmund Lawler, Ed Lawler: Books

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad (9781591844419): Jeanne Bliss: Books

Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Paperback) (9780321552341): Steve Diller, Nathan Shedroff, Darrel Rhea: Books

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations (9780071590730): Leonard Berry, Kent Seltman: Books

Managing the Customer Experience: Turning customers into advocates (9780273661955): Shaun Smith, Joe Wheeler: Books

Managing Customer Relationships: A Strategic Framework (9780470423479): Don Peppers, Martha Rogers: Books

Maximizing Lead Generation: The Complete Guide for B2B Marketers (Que Biz-Tech) (9780789741141): Ruth P. Stevens: Books

Mr. Shmooze: The Art and Science of Selling Through Relationships (9780470874363): Richard Abraham: Books

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (9781423145844): The Disney Institute, Theodore Kinni: Books

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (9781422110232): James L. Heskett, W. Earl Sasser, Joe Wheeler: Books

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) (9780071745062): Robert Bacal: Books

Providing Quality Service: What Every Hospitality Service Provider Needs to Know (9780130967459): William B. Martin: Books

Quality Service: What Every Hospitality Manager Needs to Know (9780130930187): William B. Martin: Books

Reinventing the Wheel: The Science of Creating Lifetime Customers (9781935618157): Chris Zane: Books

Reorganize for Resilience: Putting Customers at the Center of Your Business (9781422117217): Ranjay Gulati: Books

Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (9780137140763): David Taber: Books

Scoring Points: How Tesco Continues to Win Customer Loyalty (9780749453381): Clive Humby, Terry Hunt Ed.D., Tim Phillips: Books

Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale (9780470457993): Robin Lent, Genevieve Tour, Alain-Dominique Perrin: Books

Selling to The New Elite: Discover the Secret to Winning Over Your Wealthiest Prospects (9780814416532): James Taylor, Stephen Kraus, Doug Harrison: Books

The Service Profit Chain (9780684832562): James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger: Books

Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.: Mitch Joel: Books

Slow Down, Sell Faster!: Understand Your Customer"s Buying Process and Maximize Your Sales (9780814416853): Kevin Davis, Gerhard Gschwandtner: Books

Strategy from the Outside In: Profiting from Customer Value (9780071742290): George Day, Christine Moorman: Books

Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships (9780071427302): Gerald Michaelson, Steven Michaelson: Books

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don"t Feel Like It!...Even When They Don"t Deserve It!, Completely Revised and Expanded (9780071625791): Jeff Gee, Val Gee: Books

Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition (9781439861288): Art Weinstein: Books

Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours (Sams Teach Yourself -- Hours) (9780672335372): Anne Stanton: Books

The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers and Clients for Life (9780471703235): Matt Oechsli: Books

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (9780470189085): Bill Price, David Jaffe: Books

The Connectors: How the World"s Most Successful Businesspeople Build Relationships and Win Clients for Life (9781118156285): Maribeth Kuzmeski: Books

The CRM Handbook: A Business Guide to Customer Relationship Management (0785342730623): Jill Dyché: Books

The Customer Comes Second: Put Your People First and Watch "em Kick Butt (9780060526566): Hal Rosenbluth, Diane McFerrin Peters: Books

The Designful Company: How to build a culture of nonstop innovation (9780321580061): Marty Neumeier: Books

The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services (9780471264248): Paul Dunn, Ronald J. Baker: Books

The Mesh: Why the Future of Business Is Sharing: Lisa Gansky: Books

The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web (9781118063064): Mari Smith: Books

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry (9781118076675): Robert Spector, Patrick D. McCarthy: Books

The Optimization Edge: Reinventing Decision Making to Maximize All Your Company"s Assets (9780071746571): Steve Sashihara: Books

The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series) (9781576753217): Tim Templeton, Ken Blanchard, Lynda Rutledge Stephenson: Books

(7L) The Seven Levels of Communication: Go From Relationships to Referrals (9781452033976): Michael J. Maher: Books

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers (9780071759182): Adam Metz: Books

The Social Media Strategist: Build a Successful Program from the Inside Out (9780071768252): Christopher Barger: Books

The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth (9780470249277): Rob Knapp: Books

The Thank You Economy (9780061914188): Gary Vaynerchuk: Books

Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy (9780071441889): Bill Stinnett: Books

This is Service Design Thinking: Basics, Tools, Cases (9781118156308): Marc Stickdorn, Jakob Schneider: Books

Treat Your Customers: Thirty Lessons On Service and Sales That I Learned at My Family"s Dairy Queen Store: Bob Miglani: Books

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (9781422173350): Fred Reichheld, Rob Markey: Books

Unleashing Excellence: The Complete Guide to Ultimate Customer Service (9780470503805): Dennis Snow, Teri Yanovitch: Books

UnMarketing: Stop Marketing. Start Engaging. (9780470617878): Scott Stratten: Books

Users, Not Customers: Who Really Determines the Success of Your Business (9781591843863): Aaron Shapiro: Books

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services (9780071408677): Anthony Ulwick: Books

Working with Microsoft Dynamics CRM 2011 (9780735648128): Mike Snyder, Jim Steger, Kristie Reid: Books

Zingerman"s Guide to Giving Great Service (9781401301439): Ari Weinzweig: Books